International Shipping.
Our orders are shipped Via FEDEX to all different countries.
We have 2 different services: Priority International or Economic International
The Priority service times are approximately 2 to 3 working days* and for the Economic service, the times are 2 or 3 days more than priority service.
|
Service |
Zone A |
Zone B |
Zone C |
Zone D |
Zone E |
Zone F |
Zone G |
Zone H |
|
Priority |
2 days |
2 days |
3 days |
3 days |
3–4 days |
3–4 days |
3–4 days |
5 days |
|
Economic |
3-4 days |
3-4 days |
4-5 days |
4-5 days |
5-6 days |
5-6 days |
5-6 days |
7 days |
*Working days do not include Saturdays, Sundays or holidays.
To check the zone for your country, please click here
Delivery times start to count from the moment you receive the confirmation of your purchase. You will receive an email confirmation.
Recommendations previous to Returns and Exchanges:
Please make sure you are using the appropriate underwear when you are trying our clothes.
If you require an Exchange, you must know that the articles that don’t have the original label, hangtags and hygiene protectors correctly in place, if items are damaged, washed anyway, stained, or used, they will not be received as exchanges/returns (no exceptions). If we receive items in these conditions, this will be returned back to the customer and this person will pay for returned transportation and other duties.
Bottoms may not be exchanged or returned (no exceptions).
General information for returns and exchanges
If you are not 100% satisfied with your purchase, you can either return or exchange your product for something different.
Products for returns and exchanges can NOT be used, stained, washed, and must have all the original hangtags and labels, and protectors and be in the same conditions as you received them.
Please make sure that when you apply for a return or exchange you have all the information from the purchase, address, order number, email and indicate the products you are exchanging or returning.
If possible, we would like to know the reasons why you want to Return/Exchange your product. Any feedback is very important for us to be better and better every day.
Exchanges must be done by filling the form in our “contact us” section on the website. Make sure you fill in all the information correctly so we can process you request. You can also get in contact with us through our WhatsApp number: +573125689149.
KIBYS is not responsible for the articles that can be damaged or lost on the returning delivery. Any articles returned to KIBYS after the timing policies established in our “terms and conditions” will be returned back to the customer and the additional cost of transportation will be charged to you as well.
KIBYS will return all the articles that are stained, washed or used back to the customer because we cannot re-sell these items.
We will inform you through an email, the reason why the exchange or guarantee will not be processed and the article will be returned to the initial shipping address. Costs will have to be payed by the customer.
- Items on sale or with any special discount, from our “sale” section can NOT be exchanged. This items are discontinued so the legal guarantee is not demandable.
- Exchanges will always be done for the value that the item was purchased.
- Bottoms are not exchangeable/Returned for any reason.
For Exchanges:
We accept exchanges within 15 calendar days after the order has been shipped.
To apply for an exchange, you must contact us through the “Contact us” section and fill in the form correctly to give you an answer as soon as possible. You can also get in contact with us through our WhatsApp number: +573125689149.
You must deliver back the package to the address given down in this section. When you deliver the product to the transportation Company, the product has to be correctly packed. You can use the same package in which you received the order or you can use one of your preference, however it is important the package is the adequate to guarantee the product will be deliver in perfect conditions.
It is important to take into account that the product cannot me modified, altered in it’s original form and must be in perfect conditions, clean and with original hangtags and labels. All deliveries for returns must be shipped back with a prepay method. We recommend to use a secure method that can be easily tracked.
Address for EXCHANGES: Carrera 43ª #31 159 Piso 4 Medellin, Colombia. Zip: 050015
The article exchanged, will not be shipped until we received the article returned and approved.
Exchanges will be processed in 5 working days after received.
In the event that the article has ran out of units, the delay will be notified through email. We will also contact you through email if the article asked for Exchange has been discontinued and we cannot complete and satisfy your request.
For returns:
Right of withdrawal:
Customer will have the right to withdrawal a product within 5 working days counted from the moment you receive the package. Product shall be returned in the same conditions as you receive it. Costs for return will be assumed by customer.
To apply for a return, you must contact us through the “Contact us” section and fill in the form correctly to give you an answer as soon as possible. You can also get in contact with us through our WhatsApp number: +573125689149.
In case these conditions are met, KIBYS will return the money for the Value of the products only. The terms to return the money, cannot exceed 30 calendar days.
Cost of deliveries
The delivery cost will be determined in every case depending on the particular address, destination, volume and weight. This value will be calculated in the checkout process and will be showed before you pay.
